Privacy Policy

Family First Partners (“Family First,” “we,” “our,” or “us”) is a health insurance brokerage and advisory service based in Evansville, Indiana. We help individuals, families, and businesses find and enroll in health insurance plans. We value your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website, contact us for consultations, or use our services (“Services”). By using our Services, you consent to the practices outlined in this Policy.

A. Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Home address
• Date of birth
• Health-related information you voluntarily provide for insurance quoting

B. Technical & Usage Data

We may automatically collect:

• IP address
• Device type and browser
• Cookies, session tokens, and analytics data
• Pages visited, time spent, and navigation paths

We use your given information to:

• Provide health insurance quotes and plan comparisons
• Assist with enrollment and application processing
• Respond to your inquiries and provide support
• Send you relevant insurance information and plan updates
• Comply with legal and regulatory requirements
• Improve our website and services

We do not sell your personal information. We may share it under these circumstances:

• With insurance carriers to obtain quotes and process applications on your behalf
• With trusted service providers who assist us in delivering our Services
• To comply with legal requests, subpoenas, or court orders
• To protect the rights, property, or safety of Family First Partners, our clients, or others
• With your explicit consent

We use cookies and similar tracking technologies to enhance performance, analyze usage, and personalize your experience. You can manage cookies through your browser settings. Disabling cookies may affect certain features.

Our services may involve interactions with third-party insurance carriers, quoting platforms, and enrollment systems. These third-party providers have their own privacy policies and terms. Family First Partners is not responsible for their practices.

All personal data is stored using commercially reasonable safeguards. While no method is 100% secure, we follow industry best practices to protect your data from unauthorized access, alteration, or disclosure.

We retain your data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

You may have the right to:

• Access or correct your personal information
• Request data deletion
• Opt out of marketing communications
• File a complaint with a data protection authority

To exercise your rights, please email us at jmcelroy3@gmail.com.

To unsubscribe from our email communications, simply click the unsubscribe link at the bottom of our emails or contact us at jmcelroy3@gmail.com.

When you opt in to receive text messages from Family First Partners, we collect your phone number and SMS consent status. We use this information solely to send you text messages related to:

• Responses to your health insurance inquiries
• Appointment reminders and follow-ups
• Service updates related to your coverage

No Third-Party Sharing

We do not sell, rent, share, or disclose your SMS opt-in data, phone number, or any information collected through SMS communications to any third parties for their marketing or promotional purposes. Your SMS consent data is used exclusively by Family First Partners to communicate with you as described above.

Opting Out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us unless you opt in again.

Getting Help

Reply HELP to any message for assistance, or contact us directly at (812) 430-5272 or jmcelroy3@gmail.com.

Message Frequency & Costs

Message frequency varies based on your inquiry and account activity. Message and data rates may apply depending on your mobile carrier and plan. Family First Partners is not responsible for any charges incurred from your carrier.

Carrier Disclaimer

Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

Our Services are intended for users 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided data, please contact us to have it deleted.

Our website may include links to third-party websites, including insurance carrier websites. We are not responsible for their privacy practices or content.

This Privacy Policy shall be governed by the laws of the State of Indiana. Any disputes shall be resolved exclusively in the courts of Indiana.

We may revise this Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our Services after such changes indicates your acceptance.

If you have questions, concerns, or requests related to your privacy or data: